Return Policy

Return Eligibility

Products may be returned within 14 days of purchase, provided they are in their original condition and packaging. Items must be unopened and unused to be eligible for return.

Return Process

To initiate a return, please contact us through our contact form or email with your order information. We will provide instructions for returning the item and processing your refund.

Refund Processing

Once we receive and inspect the returned item, we will process your refund. Refunds will be issued to the original payment method within 5-10 business days after we receive the returned item.

Non-Returnable Items

Due to the nature of our products, certain items may not be eligible for return. This includes opened or partially consumed products, items that have been damaged after delivery, or products that cannot be resold due to health and safety regulations.

Service Cancellations

For scheduled pairing sessions, cancellations must be made at least 48 hours in advance to be eligible for a full refund. Cancellations made less than 48 hours before the scheduled session may be subject to a cancellation fee.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service for returns.

Exchange Policy

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Contact

If you have questions about returns or need assistance with a return request, please contact us using the information provided on our contact page.